Contact
For general enquiries about UK Lucky Club — including feedback on our content, media requests, or compliance questions about how we describe affiliate relationships — please email support@ukluckyclub.com. We aim to respond within five UK business days (Monday to Friday, excluding public holidays).
Please include a clear subject line and, if you are reporting an inaccuracy, a link to the page and a short description of what you believe should be corrected. We read every message but cannot always reply to marketing solicitations.
What we can help with
- Questions about how UK Lucky Club works and how we describe offers.
- Reporting broken links, typos, or summaries that no longer match a public offer page.
- Privacy-related requests (subject access, correction) — see also our Privacy policy.
What we cannot do
We cannot access or reset accounts on third-party gambling sites, chase withdrawals, or escalate bonus disputes. For wallet, verification, or gameplay issues, contact the operator's support team directly. For harm from gambling, use the Responsible gambling resources or call the National Gambling Helpline on 0808 8020 133.
Response times & languages
We respond in English. Complex requests (for example, data protection queries with identity verification) may take longer. If you do not hear back within ten business days, check your spam folder and send a short follow-up with the original date of your email.
UK Lucky Club is an information and affiliate listing site — not an emergency service. If you or someone else is in immediate danger, call 999 or your local emergency number.